Refund policy

Return & Refund Policy

Physical Products (Lash Adhesives & Lash Supplies)

We want you to be completely happy with your purchase. If you're not satisfied, you may request a return within 14 days of receiving your order, provided the item is unused, unopened, and in its original packaging.

To start a return, please contact us at [your email] with your order number and reason for return. We'll provide return instructions. Return postage costs are the customer's responsibility unless the item is faulty or we made an error.

Once we receive and inspect the returned item, we'll process your refund to your original payment method within 5–10 business days.

Faulty or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Digital Products & Online Courses

Due to the nature of digital products and online courses (including those delivered via Thinkific), all sales are final and non-refundable once the product has been accessed or downloaded. Please review all product descriptions carefully before purchasing.

If you experience a technical issue accessing your digital product or course, please contact us at contactus.twinsacademy@gmail.com and we'll do our best to resolve it promptly.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us atcontactus.twinsacademy@gmail.com 

Contact Us TWINS HQ | contactus.twinsacademy@gmail.com | TWINS HQ, 11 South Parade, Doncaster, DN1 2DY